Terms

SHIPPING POLICY

American Packaging delivers to customers in the San Francisco BayArea on our own trucks at no additional charge when stocked in our San Leandro warehouse. Orders outside our local delivery area will be shipped either via UPS or LTL/Common Carrier depending upon volume and weight.  We will let you know when your order is placed if you will be charged freight for your shipment.  If you have a preferred shipping method, please notify us and we will accommodate your request to the best of our ability.

RETURNS

If you need to return an item, please contact Customer Service at 510-877-9000 or by email customerservice@amerpkg.com. Items that are defective will be replaced without charge. Items that were ordered in error are subject to a restocking charge if they are returned unused in the original packaging if they are non-custom manufactured. Products that were manufactured specifically at the customers request orspecification are not returnable nor refundable.

INSIDE DELIVERY

Please specify if you need inside delivery when placing your order. UPS does not charge for this service. There may be a charge when using a truck line. Orders delivered on American Packaging trucks will be delivered inside upon request.

PRICES

American Packaging strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control. Prices that are different than those shown, including items without prices on the website will be confirmed prior to shipment.

PAYMENT TERMS

Our payment terms are either COD or Net30 on accounts with established and credit history in good standing. COD payments may be arranged by company check or by preauthorization of charges to a credit card (VISA or MasterCard). Any other payment arrangements must be made prior to shipment of merchandise. To complete an application for account, please complete this application and fax or mail to: American Packaging, 1515 Alvarado Street, San Leandro, CA 94577.

“American Packaging delivers to our local customers in the San Francisco Bay Area on our own trucks at no additional cost.”